At RS International, our aim is to ensure your complete satisfaction with every purchase. We understand that occasionally situations may arise where you need to return a product or seek a refund. Therefore, we have formulated a comprehensive refund and return policy to address such instances and to make the process as smooth and convenient as possible for our valued customers.
Returns
We offer a generous returns policy, allowing you a 10-calendar-day window from the date of receipt to return any item that you are not entirely satisfied with. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Additionally, you must provide proof of purchase or a receipt to validate your return request.
Upon receiving the returned item, our team will thoroughly inspect it to ensure it meets the eligibility criteria outlined in our policy. We will then notify you of the status of your return and initiate the necessary steps to process it accordingly.
Refunds
If your return is approved, we will proceed to initiate a refund to your original method of payment. You can expect to receive the credit within a reasonable timeframe, depending on your financial institution's processing times. Please note that any shipping costs incurred for returning the item will not be refunded, and they will be deducted from your refund amount.
Our commitment to customer satisfaction drives us to expedite the refund process promptly and efficiently, ensuring that you are reimbursed for any eligible returns in a timely manner.
Shipping
As per our policy, customers are responsible for covering the shipping costs associated with returning items. We recommend utilizing a trackable shipping service or purchasing shipping insurance to safeguard against any potential loss or damage during transit. Please retain proof of postage for your records as we cannot be held liable for items lost or damaged in return shipping.
Exceptions
While we endeavor to accommodate all return requests within the parameters of our policy, there may be certain exceptions to be aware of. Items that have been used, damaged after receipt, or are not in their original condition or packaging may not be eligible for return or refund. Additionally, customized or personalized items are non-returnable unless they arrive damaged or defective.
Policy Changes
RS International reserves the right to revise or modify this refund and return policy at our discretion, without prior notice. Any updates or changes to the policy will be reflected on our website, and it is advisable to review the policy periodically to stay informed of any amendments.
At RS International, we are committed to upholding the highest standards of customer service and satisfaction. Our refund and return policy are designed to demonstrate our dedication to your shopping experience and ensure that you can shop with confidence, knowing that your interests are protected.
Note: This refund and return policy is effective as of 01-05-2024. For further inquiries or clarification, please do not hesitate to contact us.
